Skip to main content
  • Individuals
    • Individuals
    • Business
    • Adviser
    • Financial Wellbeing
  • Login
  • Search
  • AIA Australia | Adviser
  • Our Products
    • Priority Protection
    • Priority Protection For Platform Investors
    • Tailored Protection
    • Guaranteed Annuities
    • Investment Growth Bond
    • AIA Vitality
    • AIA Health Insurance
  • Partner With Us
    • We’re here to support you
  • Business Growth Hub
    • Adviser News1
    • Resource Library
    • Technical Advice
    • Specialist Partners
    • Business Optimisation
  • Help & Support
    • Meet The Team
    • Claims Support
  • COVID-19 Support
    • Financial Hardship
    • Underwriting and Claims commitments
  • My AIA
  • Adviser Site
    Login to the adviser site
  • AIA Vitality
    Login to AIA Vitality
AIA
  • Individuals
  • Business
  • Adviser
  • Financial Wellbeing
  • Our Products

    Our Products

    Here’s some key information about our range of products.

    READ MORE
    • Priority Protection

      A selection of cover options to cater for a broad range of insurance needs.
    • Priority Protection For Platform Investors

      Provides clients with a selection of plans to cater for their life insurance needs.
    • Tailored Protection

      Previously CommInsure Protection.
    • Guaranteed Annuities

      Pays you a guaranteed income throughout your retirement.
    • Investment Growth Bond

      Offers a tax-effective way to invest for the future.
    • AIA Vitality

      Our science-backed health and wellness program.
    • AIA Health Insurance

      Health Insurance that comes with access to AIA Vitality.
  • Partner With Us

    Partner With Us

    We’ve got a team of experts to help you develop and grow your business.

    Find out how
    • We’re here to support you

      It’s not just about paying valid claims. We’re here to assist and support clients' return to life.
  • Business Growth Hub

    Business Growth Hub

    Use our specialist resources to grow your business and your client base.

    Find out more
    • Adviser News1

      Stay up to date with the latest Adviser News articles, updates, and exclusive offers.
    • Resource Library

      Tools, resources and documents you need to look after your clients.
    • Technical Advice

      Our technical page will help you self-educate on key advice areas.
    • Specialist Partners

      We've partnered with leading industry experts to provide you with specialist tools and exclusive offers.
    • Business Optimisation

      We have developed some tools to help you optimise your business growth.
  • Help & Support

    Help & Support

    We’re here to help answer any queries – big or small.

    Find Out More
    • Meet The Team

      Meet the people who will help you grow your business.
    • Claims Support

      Contact details for our Claims team and find out more on how to make a claim for your clients.
  • COVID-19 Support

    COVID-19 Support

    We're here to help in a time of crisis.

    • Financial Hardship

      Support for customers experiencing financial hardship.

    • Underwriting and Claims commitments

      Find out more.

  • My AIA

    My AIA

    Log in to our Adviser Site or Adviser Portal to manage your clients' documents and policies.

    Read More
  • Search
  • Contact Us
    • Call Us

      Open: 8am to 6pm AEST Mon - Fri
    • Email Us
Back to Top

  • {{title}}

    {{label}}

    • How Can We Help You?

    Find out more about our team or if you can’t find what you’re looking for here, drop us a line using any of the methods below.

    Meet the team

    Meet our Adviser Services team and find your state CDM and Underwriting contact details.

    Claims

    Contact details for our Claims team and information on how to make a claim for your clients.

    Email us

    For Priority Protection, AIA Vitality & AIA Health

    Call us

    For Priority Protection, AIA Vitality & AIA Health
    1800 033 490

    8am to 6pm (AEST/AEDT)
    Monday to Friday, excluding public holidays

    For Lifestream Guaranteed Income Annuities and Investment Growth Bonds
    1800 624 100

    8:30am to 6pm (AEST/AEDT)
    Monday to Friday, excluding public holidays

    Postal Address

    For Priority Protection, AIA Vitality & AIA Health

    PO BOX 6111
    MELBOURNE
    VIC 3004

    For Lifestream Guaranteed Income Annuities and Investment Growth Bonds

    GPO BOX 3306
    SYDNEY
    NSW 2001

    For enquiries about Tailored Protection

    Previously CommInsure Protection
    Email Us
    For Applications

    LNBApplications@cba.com.au
    e.g. Replacements

    Existing Policy

    LNBAdmin@cba.com.au
    for cover increases, e.g. increase sum insured, decrease waiting period etc.

    Alterations

    RAAlterations@cba.com.au
    Reduction in sums insured, removal of indexation, new direct debit/credit card/super rollover details, beneficiary changes, address/phone changes, Change of ownership, Work Test requirements and Notice of Intent.

    Third Party authorities

    Phs.authorities@cba.com.au

    Policy Cancellations

    RACancellations@cba.com.au

    General Enquiries

    cservice@cba.com.au

    Policy Administration

    LNBReturnedCorro@cba.com.au
    For specific information regarding an application including cases in suspense, outstanding requirements and documents.

    Call Us
    1800 805 686

    8am to 6pm (AEST/AEDT)
    Monday to Friday, excluding public holidays

    Contact AIA

    Choose your prefered way to
    receive information and support

    Contact AIA

    Choose your prefered way to
    receive information and support

    Help and support

    Make a claim

    Frequently asked questions

    Customer feedback

    Complaints process

    Whistleblower policy

    Form library

    Explore AIA

    AIA Vitality

    Health insurance

    Life insurance

    OneLife

    About AIA

    Careers

    Our people

    Our commitments

    Media centre

    Our awards

    FSC commitment

    Help and support

    Make a claim

    Frequently asked questions

    Customer feedback

    Complaints process

    Whistleblower policy

    Form library

    explore Aia

    AIA Vitality

    Health insurance

    Life insurance

    Content Hub

    about AIA

    Careers

    Our people

    Our commitments

    Media centre

    Our awards

    FSC commitment

    Copyright © 2021. AIA Group Limited and its subsidiaries or affiliates. All rights reserved. Priority Protection and Priority Protection for Platform Investors products are issued by AIA Australia Limited (ABN 79 004 837 861, AFSL 230043). AIA Vitality, a personalised, science-backed program that supports members every day to make healthier choices, is available with eligible products issued by AIA Australia. AIA Health with AIA Vitality is issued by AIA Health Insurance Pty Ltd ABN 32 611 323 034, a registered private health insurer governed by the Private Health Insurance Act 2207, Private Health Insurance Rules 2007 and the AIA Health Insurance Pty Ltd Fund Rules. The information on this website is current as at 14 January 2021 and may be subject to change. It is general information only and is not intended in any way to be financial, legal, tax, health, medical, nutritional or other advice. You should consider your own personal circumstances and needs and view the relevant product documents, fact sheets, fund rules and terms and conditions before making a decision to acquire such products. If necessary you should obtain professional advice from a financial, tax, medical or health professional. Unless expressly stated, any views or expressions of opinion (including any video content) do not represent the opinion of AIA.
    Terms of Use | Privacy